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- QNAP TS-h2490FU NAS Rack (2U) EPYC 7302P 256 GB DDR4 QuTS hero Black, Grey QNAP TS-h2490FU NAS Rack (2U) EPYC 7302P 256 GB DDR4 QuTS hero Black, Grey
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- Shipping & Returns
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ZFS-based, 24-bay U.2 NVMe all-flash storage built for high-performance and low-latency virtualized workloads, data centers, and 8K streams
The NVMe all-flash TS-h2490FU is designed for providing extreme performance with high cost-efficiency. Featuring 24 U.2 NVMe Gen 3 x4 SSD bays, the TS-h2490FU delivers up to 661K / 245K random read/write IOPS with ultra-low latency. The ZFS-based QuTS hero operating system supports inline data deduplication and compression for reducing I/O and SSD storage consumption, which significantly extends SSD lifespan with a higher price-performance ratio for all-flash storage arrays. Coupled with near-unlimited snapshots, real-time SnapSync, and petabyte-scale storage expansion capabilities, the TS-h2490FU is ideal for I/O-intensive and latency-sensitive applications, and eliminates productivity bottlenecks in modern data centers, virtualization, and mission-critical backup/restore tasks.
Build high-performance storage infrastructure for IOPS-demanding applications
Virtualization
Eliminates storage bottlenecks for unstructured data and I/O intensive workloads; ideal for server virtualization and virtual desktop infrastructure (VDI).
Data Centers
Delivers ultra-low latency and high IOPS performance, providing response times within microseconds for data centers that host significant business-critical systems and data.
Media and Entertainment (M&E) production
Satisfies smooth 4K/8K media streaming and post-production, empowering multimedia workflows with faster data transfer, access, and backup for boosted efficiency.
2nd Gen AMD EPYC™ processors and DDR4 ECC memory
The TS-h2490FU is armed with 2nd Gen AMD EPYC™ 7002 series processors (Rome). Based on the “Zen 2” architecture with cutting-edge 7nm process technology, up to 128 PCIe lanes of I/O are provided for 32Gb/s dedicated bandwidth per SSD. With DDR4 ECC memory that detects and corrects single-bit memory errors for higher reliability, the TS-h2490FU provides 8-channel modules and 16 Long-DIMM slots to fulfill memory-intensive workloads. Demonstrating immense computing power and multi-tasking capabilities, the TS-h2490FU is the ideal choice for uncompromising performance demands in HPC, virtualization, and hybrid/multi-cloud applications.
U.2 NVMe Gen 3 x4 All-Flash Storage Array
The 2U rackmount TS-h2490FU has 24 drive bays for U.2 NVMe Gen 3 x4 SSDs, with each individual SSD having 32Gb/s dedicated bandwidth for the utmost application response times. Coupled with powerful ZFS data deduction and SSD optimization technologies, the TS-h2490FU provides solid foundations for overcoming complexity and performance demands in today’s evolving data center workloads.
Empower high-speed data transfer with four 25GbE ports
The TS-h2490FU provides breakthrough network connectivity with two pre-installed dual-port 25GbE SFP28 SmartNICs* (that use the Broadcom NetXtreme®-E Series BCM57414, Mellanox® ConnectX®-4 Lx, or the same level SmartNIC). With failover and Port Trunking for up to 100Gb/s bandwidth, the TS-h2490FU empowers your organization with the bandwidth to tackle the most demanding applications, including data centers, virtualization, massive file transfer, high-speed backup/restoration, and multimedia transmission.
Leverage the M.2 PCIe NVMe SSD to U.2 Adapter
Install one or more QDA adapter in the TS-h2490FU to maximize PCIe bandwidth utilization in a cost-effective way by using M.2 PCIe NVMe SSD instead of the U.2 SSD for optimizing data-intensive applications. It can also boost IOPS performance when configuring SSD caching. Users can monitor drive health and manage SSD usage from the QTS Storage & Snapshots Manager. The M.2 SSD installed in the QDA adapter is hot swappable.
Multiple PCIe Gen 4 slots for flexible expansion
The TS-h2490FU is equipped with five PCIe Gen 4 slots. With twice the I/O performance of PCIe Gen 3, the TS-h2490FU can take advantage of many PCIe cards to expand application potential.
Robust hardware paralleled to boost all-flash NVMe performance
The TS-h2490FU features high-level hardware with an expandable architecture to provide businesses with high performance and low latency access. With a removable motherboard drawer design, IT staff can easily maintain the TS-h2490FU without needing to remove it from the rack.
ZFS-based QuTS hero operating system enhances NAS performance and data integrity
QuTS hero combines the app-based QTS with the 128-bit ZFS file system to provide flexible storage management, comprehensive data protection, and optimized performance to tackle the complexity and performance demands of modern IT. From storage management, virtualization, to collaborative media workflows, QuTS hero streamlines your business-critical tasks.
Data integrity is key
QuTS hero’s self-healing ensures data integrity and reliability. Write Once, Read Many (WORM) is also supported.
Data reduction improves storage efficiency and performance
Inline data deduplication, compression, and compaction reduce file size to conserve storage capacity and optimize performance.
Multi-level cache technology
Main memory read cache (L1 ARC), SSD second-level read cache (L2 ARC), and ZFS Intent Log (ZIL) for synchronous transactions with power fail protection are simultaneously supported to boost performance and security.
RAID Z enables robust data protection
Multiple RAID levels allow flexible capacity utilization. RAID Triple Parity and Triple Mirror deliver higher levels of data protection.
QSAL (QNAP SSD Antiwear Leveling) enhances data protection
RAID-level SSD lifespan is automatically and regularly detected to prevent simultaneous SSD failure, improving your data protection and system reliability.
App Center ecosystem extends NAS functionality
Apps for backup/sync, virtual machines/containers, content management, productivity, and more features can be used to expand the application potential of the TS-h2490FU.
Inline data deduplication, compression, and compaction improve SSD endurance
QuTS hero supports advanced block-based data reduction technologies (including inline data deduplication, compression, and compaction) to reduce file sizes, conserve storage capacity, and optimize performance. For example, if 20 virtual machines on a NAS are replicated using the same template, then storage space requirements for all 20 virtual machines can be reduced by up to 95%. Whether acting as primary or backup storage, the TS-h2490FU optimizes storage utilization to provide a reliable storage cornerstone in the Big Data era. All-flash solutions thus achieve higher cost efficiency while improving both random write performance and SSD lifespan.
More SSD performance and lifespan optimization technologies
Write Coalescing
Transforms all random writes to sequential writes along with reduced I/O, effectively increasing write performance in all-flash environments.
Pool Over-provisioning
Dedicated space can be flexibly reserved in an SSD storage pool to allow new data to be written into a complete block even if the pool is almost full, thus improving the performance of fragmented pools.
TRIM
Allows QuTS hero to inform SSDs to delete unneeded data blocks and process the deletion tasks during system idle times, meaning it does not have to wait for when new data is written to the block.
Real-time SnapSync ensures minimal RPO with real-time disaster recovery
Real-time SnapSync ensures that both the primary and secondary NAS maintain identical data. When data is written to the source, it is immediately written to the destination. If the primary NAS goes offline, IT staff can simply adjust the privilege settings of the secondary NAS to ensure continuous operations. SnapSync provides the strongest support for nonstop business operations and helps users to reduce the risk of data loss.
Snapshots multiply backup protection
Attain peace of mind with near-limitless, instant snapshots. Copy-on-write technology makes snapshot creation almost instantaneous without affecting ongoing data writing. Snapshot Replica replicates snapshot files to the backup NAS, simplifying data protection with version control.
HBS simplifies 3-2-1 backup plans
HBS centralizes backup, restoration, and synchronization for easily transferring data in the TS-h2490FU to another QNAP NAS, remote server, or cloud storage space. HBS supports QuDedup technology that eliminates redundant data at the source and makes multi-version backup faster.
All-in-one virtual machine and container hosting solution
You can count on Virtualization Station and Container Station for comprehensive virtualization support. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.
Virtualization Station
Run multiple Windows®, Linux®, UNIX®, and Android™ virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without the need for additional physical servers.
Container Station
Experience LXC and Docker® lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import and export containers, and create abundant microservices.
Single Root I/O Virtualization (SR-IOV)
By installing an SR-IOV compatible PCIe SmartNIC in the TS-h2490FU, you can allocate bandwidth resources from a physical network card directly to VMs. With traffic bypassing the Hypervisor vSwitch, it helps enhance I/O throughout and network efficiency, ensuring reliable VM applications and reduced CPU overheads.
License-free VMware® and Hyper-V backup appliance
With Hyper Data Protector, the TS-h2490FU becomes an agentless backup tool for unlimited VMware® vSphere and Microsoft® Hyper-V VM backup. Hyper Data Protector features incremental backup, global deduplication, backup scheduling and recovery compression. Hyper Data Protector also simultaneously backs up multiple VMs, providing you with a cost-effective and reliable disaster recovery plan, ensuring 24/7 operation of your services.
Move business data to the cloud and enjoy low latency access to cloud-based data
The TS-h2490FU perfectly integrates NAS with mainstream cloud services. By deploying cloud storage gateways and enabling local caching, organizations can seamlessly use the cloud for storage, backup, and data recovery with low-latency access. This greatly helps in realizing cost-effective, flexible and secure hybrid cloud applications.
HybridMount file-based cloud gateway
Flexibly expand storage capacity by connecting to cloud storage. You can leverage QuTS hero apps to manage and edit your cloud files or multimedia files. HybridMount is ideal for file server online collaboration and file-level data analysis.
VJBOD Cloud block-based cloud gateway
VJBOD Cloud supports streamlined NAS backup to object cloud storage. The block-based data transmission uploads random data and large files to the cloud in blocks, and only transmits block-based volume or LUN changes (such as addition, modification, or deletion). This is ideal for enterprise-level applications with large file transfer requirements, such as databases, VM volumes, and videos.
High-performance, reliable storage solution for virtualization
- Supports block-based iSCSI LUN as a high-performance, reliable, and affordable storage solution for VMware®, Microsoft® Hyper-V®, and Windows Server® 2019 virtualization environments.
- Supports VMware VAAI and Microsoft ODX to increase performance by offloading server loading for ESXi server and Hyper-V respectively, and supports QNAP vSphere Client plug-in with enhanced operational efficiency and management in virtualization applications.
Build an affordable Fibre Channel SAN environment
Common Fibre Channel Storage Area Networks (SAN) devices are often costly. By installing QNAP dual-port 16Gb/32Gb Fibre Channel expansion cards in the TS-h2490FU, you have more budget-friendly options to add a NAS to a SAN environment. You can set a Fibre Channel Target using the iSCSI & Fibre Channel app. Moreover, the LUN Masking and Port Binding features provide an additional layer of data security.
More productivity applications
Boxafe
Safeguard enterprise cloud data by backing up/syncing files, emails, calendars and contacts from Google™ Workspace and Microsoft® Office 365® to the TS-h2490FU.
Security Counselor
A security portal for checking weaknesses and receiving recommendations for enhancing NAS security. It also integrates anti-virus and anti-malware scanning software.
Qsirch
QNAP’s powerful, Google-like search tool helps you quickly find images, music, videos, documents, and emails by keywords, color, and more search conditions. It also supports Qfiling to perform one-time or automatic archival tasks based on your search criteria.
Build a high-density petabyte-scale data center with Seagate® Exos™ E series JBOD
QNAP and Seagate® join hands to assist you in overcoming the challenges of extreme data growth! The TS-h2490FU supports connecting a Seagate Exos E series JBOD, offering a competitive storage solution with unprecedented capacity, industry-leading storage density, and high reliability while also minimizing TCO by saving rack space. You can flexibly install one or more QDA-UMP adapters with IronWolf 525 M.2 NVMe SSDs in the TS-h2490FU to maximize PCIe bandwidth utilization in a cost-effective way by using M.2 SSD instead of U.2 SSD for optimizing data-intensive applications.
The NVMe all-flash TS-h2490FU is designed for providing extreme performance with high cost-efficiency. Featuring 24 U.2 NVMe Gen 3 x4 SSD bays, the TS-h2490FU delivers up to 661K / 245K random read/write IOPS with ultra-low latency. The ZFS-based QuTS hero operating system supports inline data deduplication and compression for reducing I/O and SSD storage consumption, which significantly extends SSD lifespan with a higher price-performance ratio for all-flash storage arrays. Coupled with near-unlimited snapshots, real-time SnapSync, and petabyte-scale storage expansion capabilities, the TS-h2490FU is ideal for I/O-intensive and latency-sensitive applications, and eliminates productivity bottlenecks in modern data centers, virtualization, and mission-critical backup/restore tasks.
Build high-performance storage infrastructure for IOPS-demanding applications
Virtualization
Eliminates storage bottlenecks for unstructured data and I/O intensive workloads; ideal for server virtualization and virtual desktop infrastructure (VDI).
Data Centers
Delivers ultra-low latency and high IOPS performance, providing response times within microseconds for data centers that host significant business-critical systems and data.
Media and Entertainment (M&E) production
Satisfies smooth 4K/8K media streaming and post-production, empowering multimedia workflows with faster data transfer, access, and backup for boosted efficiency.
2nd Gen AMD EPYC™ processors and DDR4 ECC memory
The TS-h2490FU is armed with 2nd Gen AMD EPYC™ 7002 series processors (Rome). Based on the “Zen 2” architecture with cutting-edge 7nm process technology, up to 128 PCIe lanes of I/O are provided for 32Gb/s dedicated bandwidth per SSD. With DDR4 ECC memory that detects and corrects single-bit memory errors for higher reliability, the TS-h2490FU provides 8-channel modules and 16 Long-DIMM slots to fulfill memory-intensive workloads. Demonstrating immense computing power and multi-tasking capabilities, the TS-h2490FU is the ideal choice for uncompromising performance demands in HPC, virtualization, and hybrid/multi-cloud applications.
U.2 NVMe Gen 3 x4 All-Flash Storage Array
The 2U rackmount TS-h2490FU has 24 drive bays for U.2 NVMe Gen 3 x4 SSDs, with each individual SSD having 32Gb/s dedicated bandwidth for the utmost application response times. Coupled with powerful ZFS data deduction and SSD optimization technologies, the TS-h2490FU provides solid foundations for overcoming complexity and performance demands in today’s evolving data center workloads.
Empower high-speed data transfer with four 25GbE ports
The TS-h2490FU provides breakthrough network connectivity with two pre-installed dual-port 25GbE SFP28 SmartNICs* (that use the Broadcom NetXtreme®-E Series BCM57414, Mellanox® ConnectX®-4 Lx, or the same level SmartNIC). With failover and Port Trunking for up to 100Gb/s bandwidth, the TS-h2490FU empowers your organization with the bandwidth to tackle the most demanding applications, including data centers, virtualization, massive file transfer, high-speed backup/restoration, and multimedia transmission.
Leverage the M.2 PCIe NVMe SSD to U.2 Adapter
Install one or more QDA adapter in the TS-h2490FU to maximize PCIe bandwidth utilization in a cost-effective way by using M.2 PCIe NVMe SSD instead of the U.2 SSD for optimizing data-intensive applications. It can also boost IOPS performance when configuring SSD caching. Users can monitor drive health and manage SSD usage from the QTS Storage & Snapshots Manager. The M.2 SSD installed in the QDA adapter is hot swappable.
Multiple PCIe Gen 4 slots for flexible expansion
The TS-h2490FU is equipped with five PCIe Gen 4 slots. With twice the I/O performance of PCIe Gen 3, the TS-h2490FU can take advantage of many PCIe cards to expand application potential.
Robust hardware paralleled to boost all-flash NVMe performance
The TS-h2490FU features high-level hardware with an expandable architecture to provide businesses with high performance and low latency access. With a removable motherboard drawer design, IT staff can easily maintain the TS-h2490FU without needing to remove it from the rack.
ZFS-based QuTS hero operating system enhances NAS performance and data integrity
QuTS hero combines the app-based QTS with the 128-bit ZFS file system to provide flexible storage management, comprehensive data protection, and optimized performance to tackle the complexity and performance demands of modern IT. From storage management, virtualization, to collaborative media workflows, QuTS hero streamlines your business-critical tasks.
Data integrity is key
QuTS hero’s self-healing ensures data integrity and reliability. Write Once, Read Many (WORM) is also supported.
Data reduction improves storage efficiency and performance
Inline data deduplication, compression, and compaction reduce file size to conserve storage capacity and optimize performance.
Multi-level cache technology
Main memory read cache (L1 ARC), SSD second-level read cache (L2 ARC), and ZFS Intent Log (ZIL) for synchronous transactions with power fail protection are simultaneously supported to boost performance and security.
RAID Z enables robust data protection
Multiple RAID levels allow flexible capacity utilization. RAID Triple Parity and Triple Mirror deliver higher levels of data protection.
QSAL (QNAP SSD Antiwear Leveling) enhances data protection
RAID-level SSD lifespan is automatically and regularly detected to prevent simultaneous SSD failure, improving your data protection and system reliability.
App Center ecosystem extends NAS functionality
Apps for backup/sync, virtual machines/containers, content management, productivity, and more features can be used to expand the application potential of the TS-h2490FU.
Inline data deduplication, compression, and compaction improve SSD endurance
QuTS hero supports advanced block-based data reduction technologies (including inline data deduplication, compression, and compaction) to reduce file sizes, conserve storage capacity, and optimize performance. For example, if 20 virtual machines on a NAS are replicated using the same template, then storage space requirements for all 20 virtual machines can be reduced by up to 95%. Whether acting as primary or backup storage, the TS-h2490FU optimizes storage utilization to provide a reliable storage cornerstone in the Big Data era. All-flash solutions thus achieve higher cost efficiency while improving both random write performance and SSD lifespan.
More SSD performance and lifespan optimization technologies
Write Coalescing
Transforms all random writes to sequential writes along with reduced I/O, effectively increasing write performance in all-flash environments.
Pool Over-provisioning
Dedicated space can be flexibly reserved in an SSD storage pool to allow new data to be written into a complete block even if the pool is almost full, thus improving the performance of fragmented pools.
TRIM
Allows QuTS hero to inform SSDs to delete unneeded data blocks and process the deletion tasks during system idle times, meaning it does not have to wait for when new data is written to the block.
Real-time SnapSync ensures minimal RPO with real-time disaster recovery
Real-time SnapSync ensures that both the primary and secondary NAS maintain identical data. When data is written to the source, it is immediately written to the destination. If the primary NAS goes offline, IT staff can simply adjust the privilege settings of the secondary NAS to ensure continuous operations. SnapSync provides the strongest support for nonstop business operations and helps users to reduce the risk of data loss.
Snapshots multiply backup protection
Attain peace of mind with near-limitless, instant snapshots. Copy-on-write technology makes snapshot creation almost instantaneous without affecting ongoing data writing. Snapshot Replica replicates snapshot files to the backup NAS, simplifying data protection with version control.
HBS simplifies 3-2-1 backup plans
HBS centralizes backup, restoration, and synchronization for easily transferring data in the TS-h2490FU to another QNAP NAS, remote server, or cloud storage space. HBS supports QuDedup technology that eliminates redundant data at the source and makes multi-version backup faster.
All-in-one virtual machine and container hosting solution
You can count on Virtualization Station and Container Station for comprehensive virtualization support. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.
Virtualization Station
Run multiple Windows®, Linux®, UNIX®, and Android™ virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without the need for additional physical servers.
Container Station
Experience LXC and Docker® lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import and export containers, and create abundant microservices.
Single Root I/O Virtualization (SR-IOV)
By installing an SR-IOV compatible PCIe SmartNIC in the TS-h2490FU, you can allocate bandwidth resources from a physical network card directly to VMs. With traffic bypassing the Hypervisor vSwitch, it helps enhance I/O throughout and network efficiency, ensuring reliable VM applications and reduced CPU overheads.
License-free VMware® and Hyper-V backup appliance
With Hyper Data Protector, the TS-h2490FU becomes an agentless backup tool for unlimited VMware® vSphere and Microsoft® Hyper-V VM backup. Hyper Data Protector features incremental backup, global deduplication, backup scheduling and recovery compression. Hyper Data Protector also simultaneously backs up multiple VMs, providing you with a cost-effective and reliable disaster recovery plan, ensuring 24/7 operation of your services.
Move business data to the cloud and enjoy low latency access to cloud-based data
The TS-h2490FU perfectly integrates NAS with mainstream cloud services. By deploying cloud storage gateways and enabling local caching, organizations can seamlessly use the cloud for storage, backup, and data recovery with low-latency access. This greatly helps in realizing cost-effective, flexible and secure hybrid cloud applications.
HybridMount file-based cloud gateway
Flexibly expand storage capacity by connecting to cloud storage. You can leverage QuTS hero apps to manage and edit your cloud files or multimedia files. HybridMount is ideal for file server online collaboration and file-level data analysis.
VJBOD Cloud block-based cloud gateway
VJBOD Cloud supports streamlined NAS backup to object cloud storage. The block-based data transmission uploads random data and large files to the cloud in blocks, and only transmits block-based volume or LUN changes (such as addition, modification, or deletion). This is ideal for enterprise-level applications with large file transfer requirements, such as databases, VM volumes, and videos.
High-performance, reliable storage solution for virtualization
- Supports block-based iSCSI LUN as a high-performance, reliable, and affordable storage solution for VMware®, Microsoft® Hyper-V®, and Windows Server® 2019 virtualization environments.
- Supports VMware VAAI and Microsoft ODX to increase performance by offloading server loading for ESXi server and Hyper-V respectively, and supports QNAP vSphere Client plug-in with enhanced operational efficiency and management in virtualization applications.
Build an affordable Fibre Channel SAN environment
Common Fibre Channel Storage Area Networks (SAN) devices are often costly. By installing QNAP dual-port 16Gb/32Gb Fibre Channel expansion cards in the TS-h2490FU, you have more budget-friendly options to add a NAS to a SAN environment. You can set a Fibre Channel Target using the iSCSI & Fibre Channel app. Moreover, the LUN Masking and Port Binding features provide an additional layer of data security.
More productivity applications
Boxafe
Safeguard enterprise cloud data by backing up/syncing files, emails, calendars and contacts from Google™ Workspace and Microsoft® Office 365® to the TS-h2490FU.
Security Counselor
A security portal for checking weaknesses and receiving recommendations for enhancing NAS security. It also integrates anti-virus and anti-malware scanning software.
Qsirch
QNAP’s powerful, Google-like search tool helps you quickly find images, music, videos, documents, and emails by keywords, color, and more search conditions. It also supports Qfiling to perform one-time or automatic archival tasks based on your search criteria.
Build a high-density petabyte-scale data center with Seagate® Exos™ E series JBOD
QNAP and Seagate® join hands to assist you in overcoming the challenges of extreme data growth! The TS-h2490FU supports connecting a Seagate Exos E series JBOD, offering a competitive storage solution with unprecedented capacity, industry-leading storage density, and high reliability while also minimizing TCO by saving rack space. You can flexibly install one or more QDA-UMP adapters with IronWolf 525 M.2 NVMe SSDs in the TS-h2490FU to maximize PCIe bandwidth utilization in a cost-effective way by using M.2 SSD instead of U.2 SSD for optimizing data-intensive applications.
Supported storage drive interfaces | U.2 |
Storage drive sizes supported | 2.5" |
Number of system drives supported | 24 |
System drive sizes supported | 2.5" |
RAID support | Yes |
RAID levels | 0, 1, 5, 6, 10, 50, 60 |
Online RAID migration | Yes |
Online RAID expansion | Yes |
RAID rebuild | Yes |
Hot-swap drive bays | Yes |
Supported file systems | FAT32, HFS+, NTFS, ZFS, ext3, ext4 |
Storage drives installed | No |
Number of storage drives supported | 24 |
Installed storage drive type | No |
Supported storage drive types | SSD |
Bad block scan | Yes |
Processor manufacturer | AMD |
Processor family | EPYC |
Processor model | 7302P |
Processor frequency | 3 GHz |
Processor boost frequency | 3.3 GHz |
Processor cores | 16 |
Processor threads | 32 |
L3 cache | 128 MB |
Internal memory | 256 GB |
Internal memory type | DDR4 |
Maximum RAM supported | 4.1 TB |
Memory slots | 16 |
Memory form factor | RDIMM |
Flash memory | 5000 MB |
Ethernet LAN | Yes |
Ethernet LAN data rates | 10,100,1000,2500,25000 Mbit/s |
DHCP client | Yes |
DHCP server | Yes |
Jumbo frames support | Yes |
iSCSI support | Yes |
Wake-on-LAN ready | Yes |
Supported network protocols | TCP/IP, IPv4, IPv6 |
Link aggregation | Yes |
Load balancing system | Yes |
Dynamic DNS (DDNS) | Yes |
WLAN adapter supported | Yes |
USB port | Yes |
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 2 |
Fiber ports quantity | 4 |
Fiber optic connector | SFP28 |
Ethernet LAN (RJ-45) ports | 2 |
Concurrent connections | 10000 |
Chassis type | Rack (2U) |
Cooling type | Active |
Product colour | Black, Grey |
Number of fans | 4 fan(s) |
Fan diameter | 6 cm |
LED indicators | HDD, LAN, Status |
Type | NAS |
Device class | Large Enterprise Business |
Backup function | Yes |
Backup features | Cloud, iSCSI LUN |
Buzzer | Yes |
Multilingual support | Yes |
Noise level | 53.5 dB |
Snapshot | Yes |
Web-based management | Yes |
Security algorithms | 256-bit AES, HTTPS, SSH, SSL/TLS |
Access Control List (ACL) | Yes |
Reset button | Yes |
On/off switch | Yes |
Built-in FTP server | Yes |
Browser supported | Mozilla Firefox, Microsoft Internet Explorer, Apple Safari, Google Chrome |
System log | Yes |
Hot spare | Yes |
S.M.A.R.T. support | Yes |
Universal Plug and Play (UPnP) | Yes |
Operating system installed | QuTS hero |
Operating system version | h5.0.0 |
Windows operating systems supported | Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 11, Windows 11 x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64 |
Linux operating systems supported | CentOS 7.0, SuSE Linux 12.0, SuSE Linux 12.3, SuSE Linux 15, Ubuntu 14.04, Ubuntu 14.10, Ubuntu 15.04, Ubuntu 15.10, Ubuntu 16.04, Ubuntu 16.10, Ubuntu 17.10, Ubuntu 18.04 LTS, Ubuntu 20.04 LTS |
Mac operating systems supported | Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur |
Server operating systems supported | Windows Server 2003, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019 |
Other operating systems supported | IBM AIX 7.1, IBM AIX 7.2, Solaris 10, Solaris 11 |
Power supply location | Built-in |
Power supply unit (PSU) capacity | 1100 W |
Number of power supply units | 2 |
Power consumption (typical) | 277.64 W |
AC input voltage | 100 - 240 V |
Fan voltage | 12 V |
Width | 481 mm |
Depth | 510.2 mm |
Height | 88.3 mm |
Weight | 15.2 kg |
Package weight | 21.9 kg |
Cables included | AC, LAN (RJ-45) |
Power cables quantity | 2 |
Quick installation guide | Yes |
Number of screws | 96 |
Operating temperature (T-T) | 0 - 40 °C |
Operating relative humidity (H-H) | 5 - 95% |
Storage temperature (T-T) | -20 - 70 °C |
Storage relative humidity (H-H) | 5 - 95% |
Harmonized System (HS) code | 84714100 |
Fibre Channel | Yes |
SHIPPING
• Gaming Desktop does not currently process and ship orders to an overseas address, or has overseas contact address or paid using an overseas creditcard.
• All shipping addresses must have complete contact details that can be verified by a phone number (as listed in the Whitepages).
• We do not ship orders to a third party, unless Gaming Desktop can fully verify all the addresses and contact details as we required.
• Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.
Note : We do not ship to PO Box address
Any customer with order with PO box address need to provide us alternative address.
• The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.
• Redirection of your delivery is available at an extra cost and must be firstly authorised through Gaming Desktop, as non authorised redirection will incur hefty charges and will forfeit any insurance claims for loss or damage.
• In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.
• The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.
• Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier's website
• Shipping charges are calculated by the cubic size or its dead weight, whichever is more.
• Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimized greatly.
• All claims for damage/theft must be filed with Syber Info, we will not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed as an acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.
• Gaming Desktop will not be held responsible for goods lost or arrived damaged if customers use their own couriers. Split Shipments may incur individual shipping charges.
• Gaming Desktop does not currently process and ship orders to an overseas address, or has overseas contact address or paid using an overseas creditcard.
• All shipping addresses must have complete contact details that can be verified by a phone number (as listed in the Whitepages).
• We do not ship orders to a third party, unless Gaming Desktop can fully verify all the addresses and contact details as we required.
• Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.
Note : We do not ship to PO Box address
Any customer with order with PO box address need to provide us alternative address.
• The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.
• Redirection of your delivery is available at an extra cost and must be firstly authorised through Gaming Desktop, as non authorised redirection will incur hefty charges and will forfeit any insurance claims for loss or damage.
• In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.
• The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.
• Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier's website
• Shipping charges are calculated by the cubic size or its dead weight, whichever is more.
• Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimized greatly.
• All claims for damage/theft must be filed with Syber Info, we will not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed as an acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.
• Gaming Desktop will not be held responsible for goods lost or arrived damaged if customers use their own couriers. Split Shipments may incur individual shipping charges.
TERMS AND AGREEMENTS OF SALE
The use of Syber Info website is governed by the terms and agreement set forth below. Please read them carefully. Your use of the website indicate acceptance of this terms and conditions. Syber Info reserves the right to make changes to this website and the terms and conditions at any time without any prior notice. Syber Info is a service provider to the website and is also referred to as 'us', 'Gaming Desktop', 'vendor', 'we'. The customer is the individual or organisation who is using the website and its services, it is also referred to 'you', 'customers'
1. COMPATIBILITY
• Compatibility between all hardware or software products is not guaranteed. It is the customers responsibility to ensure compatibility issues between all hardware and software to be resolved prior to ordering.
• Syber Info has limited information regarding compatibility and will try to assist customers when possible, however customers are encouraged to do their own research first.
• Syber Info will only make recommendations and compatibility guarantee commitment in writing, thus customers are required to make a formal request for this in writing or by email.
• It is generally recommended to purchase products made by the same manufacturer to ensure a higher chance of compatibility.
• If any compatibility issue does arise, please refer to our Returns policy
2. AVAILABILITY
• Our website provides does not provide realtime stock level availability indicator
All the stock are checked with supplier before confiming the order.
• All advertised products with the availability status ‘In Stock and 'On Special' are subject to "while stock last". No guarantees of stock allocation until we confirm your order has been picked and scanned.
• Item availability and prices are fluctuative and subject to change without notice. Always contact us for latest information by phone or email.
• Any order containing an Order Only item has to have at least a minimum of 10% deposit paid before we can place an order with our supplier.
• Orders placed that are Ready for shipping but waiting for final payment will only be held for
2 working days.
• For Order Only items, the final price and availability is subject to final confirmation from our supplier. If there's any change to your order, we will endeavour to inform you within 48 hours during normal business hours.
• Although we do our best to keep our stock levels up on most items we cannot guarantee availability on all items so we encourage a formal query to be made especially for 'Limited Stock' status items prior to order. Items in stock will be allocated and reserved only to customers with a formal purchase order or website order.
3. RETURNS, REFUNDS, CANCELLATIONS AND WARRANTY
RETURNS AND REFUNDS
• All product returns sent by POST must be clearly addressed as Syber Info and the details for shipping provided by the Syber Info in email.
• Customers must first apply for a return authorisation (RA) on our website before returning any product. In the case where access to our website is not available, customer can always contact our support team by calling our number to obtain the return authorisation number. When returning a product, it must be returned with the RA number clearly visible outside the packaging. Product returned without an RA number will be rejected. Any returns outside of warranty claims, are subject to our prior approval.
• Within ACCC guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, Gaming Desktop is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice. For purposes when calculating depreciation, lifetime warranty products will be based on 5 years.
• We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software or games will not be accepted unless its for a warranty claim.
• Gaming Desktop offers a 7 days new for new replacement guarantee based on DOA (Dead On Arrival). Whereby if a product purchased by customer is found to be faulty in 7 days of 'receiving' (if send by courier) and/or date of invoice, Gaming Desktop will guarantee an instant new replacement (subject to stock availability) or customer can also choose a store credit or a refund. This will be subject to our approval once product has been returned to us and tested. All shipping costs involved in processing of DOA goods will be fully covered by Gaming Desktop. Product claimed under DOA are to be returned to us within the 7 days period of claiming DOA as otherwise it'll be treated as a normal warranty claim.
• Advance replacement is only available for DOA items if customer purchase and pay for the same item again and once the faulty product is returned and approved to meet the warranty terms and condition , we will then credit/refund their account. We will do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions. (see below)
• If goods received are not as per ordered, please inform Gaming Desktop within 24 hours of receiving the delivery, do not open any packaging or use the goods as it will be deemed an acceptance of goods and will not be accepted for return. Gaming Desktop may pack non retail boxed items using re-used packaging materials for added protection (e.g. hard drive packed inside an empty retail cdrom box).
• There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations.
• We do not accept any returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones, unless the item is faulty under the warranty terms.
• Gaming Desktop reserves the title of ownership for any extra or incorrect goods shipped as result of our error. We will arrange any extra shipments to recover these goods, and cover the cost in resolving this issue.
CANCELLATIONS
• Cancellation of orders involving a computer system that is already built, will be charged at least a minimum of 25% restocking fee. This is to cover for our time and depreciation of opened goods.
• Cancellation of any order that has all items picked and scanned, that has been either partly or fully paid, will result in a minimum 25% deduction from the total order amount to be refunded, this will be waived if Gaming Desktop cannot supply the goods due to our own fault/supplier problems.
• Cancellation of specially ordered items (Order Only) that is already ordered at the supplier/confirmed/instock will attract a minimum fee of 25% deducted from the order value/deposit paid.. Except if Gaming Desktop cannot supply the item your ordered, in which case the entire deposit or payment will be refunded to you in full.
• Cancellation must be informed to us 'in writing' as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer liable for all shipping and handling charges as well as any cancellation fees that may apply.
• Gaming Desktop reserve the right to cancel any order that is ready for customer to pickup/for delivery after 2 working days of non payment or non contact by customer. Any deposits paid will be forfeited by customer.
WARRANTY
• All products sold by Gaming Desktop carry a full manufacturer warranty. Gaming Desktop will process all warranty claims with the manufacturer on behalf of customers unless the manufacturer has a direct warranty option to the customer. Some products do offer an extended limited warranty which customers may require registration with the manufacturer. In the event of a manufacturer or supplier closure, we will endeavour to fulfil our warranty commitments however we can not guarantee the outcome.
• Any product returned for a warranty claim, depending on its age and availability, will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers.
• Manufacturers offering lifetime warranty refer to the lifetime of the product (assuming the product is still available from the manufacturer) unless specified otherwise. In the event that the product becomes obsolete, it may be upgraded to a similar product or a credit will be given at the current market value or purchased price whichever is lower; however the outcome is entirely dependent on each manufacturer’s policy.
• Gaming Desktop do not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. These products include printers, scanners, networking products and monitors and many other retail products. Please read the manufacturer’s warranty terms and conditions for the specific details. Please look at the forum link on our website for a detailed manufacturer technical support contact number listing here: Manufacturer Contact Page.
• Warranty is provided solely on products sold by Gaming Desktop. Other faulty products used in conjunction that are not purchased from Gaming Desktop will not be covered under warranty.
• Any product sold by Gaming Desktop is meant to be professionally installed; improper installation is NOT covered under warranty. Please seek a professional assistance if required, to avoid paying any unnecessary cost for replacement or repair.
• Gaming Desktop will also apply a Tamper Proof warranty sticker to the back of the case in every system built. This is done as part of our Quality Control. It is not used to prevent customers from accessing the inside of their computer in the future. Removal of this warranty sticker will only void any claims of loss, incomplete, damaged hardware, or incorrectly installed hardware in a system upon arrival. Customers should be able to verify their computer components in the system thru software without opening up the case. When a Gaming Desktop system is deemed faulty or contain incorrect configuration we require that systems be returned to us with the warranty sticker still attached to ensure there has been no tampering. By removing this sticker customer will also accept to pay for any labour/courier costs associated with future warranty claims of the system.
• Gaming Desktop does NOT cover any software installation issues e.g. drivers or system software updates for any computer where Gaming Desktop did not install the software originally. Should any warranty claims arise where software is at fault, installed by the customer, standard charges will apply.
• Gaming Desktop will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty systems or parts. Gaming Desktop is not responsible for any data loss; backing up of data is the responsibility of the customer. Gaming Desktop does not provide a backup or data recovery service when sending hard disks for warranty claims. Hard drives sent for warranty are always replaced with a new/refurbished unit.
• Warranty will be void for any non-manufacturing defects, if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user induced damage, overclocking, tampering or modification, will be denied. This includes improper installation of the CPU heatsink, scratches on motherboard, failure of fan/heatsink, cutting of cables or the soldering of components.
• Under the Return to Base warranty policy, all shipping charges for any product returned to Gaming Desktop incurred in a warranty claim will be at the expense of the customer. Gaming Desktop will only pay for the return freight to the customer, except for rejected warranty, non faulty returns or bulky items older than 6 months from date of invoice.
• Warranty must be properly packaged in the condition acceptable by the vendor. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging that caused physical damage will result in warranty being voided)
• Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer. The process of warranty returns involves the shipping of warranty to Gaming Desktop, product testing time, obtaining approval from the supplier, the shipping of warranty to our supplier, supplier's own testing, shipment back to us, testing of the part if its a repaired item, and finally shipment back to the end user.
• A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, Gaming Desktop reserves the right to charge a maximum labour fee of $50 per product for time spent on testing the product.
• Gaming Desktop will not be responsible for keeping any warranty returns that are unclaimed or have not been picked up for more than 3 months. Customer must always leave a valid contact detail for warranty.
4.0 GENERAL POLICIES / DISCLAIMERS
6.0 SALES TAX
• All of our advertised prices are already inclusive of GST. We do not sell ex-GST prices to any individuals or businesses.
• We are registered to collect GST on behalf of ATO, our ABN no is 23 424 078 047, GST components (10% Goods and Services Tax) are shown per individual item in our invoices.
• You are not required to give your ABN number when purchasing products from us unless you are a Government, Education or Corporate customers.
• We do not sell duty free to anyone including overseas travellers. However for overseas travellers, you are able to purchase from us and claim back the GST from the customs department before you leave as long as you provide the invoice/receipt and will depart within 30 days from the purchase date.
7.0 COPYRIGHT AND TRADEMARKS
• Gaming Desktop owns the copyright and trademarks to all our intellectual properties which include the word Gaming Desktop, its website and logo. Any person/business entity who use it without our prior written consent will be deemed as breaching the copyright law and we will seek legal claims.
• Manufacturer's images, trademarks and links used within our websites are reserved copyrights and trademarks of their respective owners.
• All original images as well as links are used to allow more up-to-date and accurate information to be passed onto the visitor’s of this website. If customer do find there is any product or images that is inaccurate we will be appreciative if they let us know as we endeavour to correct it immediately.
• We do not own or publish the contents of the information within the links, we are only acting as a reseller of the products.
8.0 SHIPPING
• Gaming Desktop does not currently process and ship orders to an overseas address, or has overseas contact address or paid using an overseas creditcard.
• All shipping addresses must have complete contact details that can be verified by a phone number (as listed in the Whitepages).
• We do not ship orders to a third party, unless Gaming Desktop can fully verify all the addresses and contact details as we required.
• Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.
• The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.
• Redirection of your delivery is available at an extra cost and must be firstly authorised through Gaming Desktop, as non authorised redirection will incur hefty charges and will forfeit any insurance claims for loss or damage.
• In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.
• The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.
• Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier's website
• Shipping charges are calculated by the cubic size or its dead weight, whichever is more.
• Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimized greatly.
• All claims for damage/theft must be filed with Syber Info, we will not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed as an acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.
• Gaming Desktop will not be held responsible for goods lost or arrived damaged if customers use their own couriers. Split Shipments may incur individual shipping charges.
9.0 PAYMENTS
• For large orders or special order/custom built-systems valued over $1,000, we require the order to be fully pre-paid (paid in full) before any system can be built or deliveries can be made.
• Please be aware that if you are doing direct deposit payment using an internet banking from a different bank other than NAB, it may take up to 48 hours to show up in our account. We do not ship orders out until payment is fully confirmed to be 'cleared' fund in our account.
• Direct deposit payments must be referenced to the order number otherwise a processing delay could occur. Gaming Desktop will not be held responsible for any delays incurred as a result of incorrect or lack of detail in the payment. Customer is encouraged to contact Accounts via email at info@gamingdesktop.com.au as soon as they have made their payment.
CREDITCARD
• When paying by credit card, the customer must be contactable on a land line at the listed delivery address or work address, mobile phone or unlisted numbers will required further verification. We do not accept paymnent of credit sent via email or overseas customers who have foreign creditcard.
• The customer will be required to email a copy their creditcard (fax/email) or drivers licence when placing an order with creditcard details that are not verifiable.
• If paying by credit card, the customer must provide accurate details and give authority to Gaming Desktop to be able to verify their details with their financial institution. Gaming Desktop may refuse to accept a credit card payment if it is deemed to have insufficient or unverifiable information.
• All customers have the option for a once off full creditcard verification upon their first order, which involves Gaming Desktop charging a random amount from your order total . Customer will be required to verify the amount charged on their creditcard with their financial institution and contact Gaming Desktop with the correct amount - the customer will then achieve a Fully Verified status. The fully verified status enables the customer to place future orders without going through any further verification process. This method is highly recommended as it will allow the customer full security and flexibility of online ordering in terms of order amount and delivery options.
10.0 PRIVACY STATEMENT & POLICY
• Gaming Desktop is highly committed in complying with the Australian and international privacy laws and to protect our customers privacy.
• Gaming Desktop collects details from its customer for the sole purpose of processing the customer’s order more efficiently and to allow customers to fully experience and benefit our online ordering features.
• All customer and credit card data is securely processed and encrypted through the payment gateway to offer the highest level of protection possible. Our payment gateway adheres to the highest security standards set by Visa and MasterCard. During the payment gateway transactions, Gaming Desktop does not store the credit card personal details.
• Gaming Desktop does not disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as banks or the financial issuer of creditcard.
• Gaming Desktop does not disclose any information about our suppliers to anyone unless it is deemed necessary.
• Gaming Desktop will use email and SMS whenever possible to keep customer informed of their order status.
• Gaming Desktop will not use customer details or email addresses for sending unsolicited emails (SPAM)
• Gaming Desktop will provide the customer details to the appropriate authorities if the information we received is deemed to be false or misleading.
• Gaming Desktop will record all phone conversation for quality, security and training purposes. Please inform the operator if you do not wish to be recorded.
These Terms and Conditions are subject to change without notice.
• There maybe misprints, human errors, or omissions on our website. We reserve the right to make changes and corrections in prices, products and specifications without notice.
• We are not responsible for typographical errors.
• From time to time manufacturer's specifications are subject to change without notice as they improve their products therefore information as well as pictures and hyperlinks contained throughout this website can sometimes be out of date.
• We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in content, packaging as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website.
• All goods remain property of Syber Info until payment has been received in full. Until title passes, Syber Info can retain, repossess and/or resell all goods.
• Gaming Desktop reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.
5.0 PRICING
• All prices quoted on the website are inclusive of GST, but does not include delivery, and is based on payment by either Cash, EFTPOS, Money Order or Direct Deposit. AMEX Credit card payment will incur 2.0%.
• All products advertised do not include the cost for any installation or troubleshooting compatibility issues. If you require assistance on installation/troubleshooting, this will be charged at our standard labour charge of $75/hour.
• As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by Gaming Desktop staff either by email, phone or in person.
• Price matching/discounting is only at Gaming Desktop's discretion. As other competitors may not offer the same exact product, have stock, or offer the same warranty and service support as we do.
• All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted. However we reserve the right to increase/reduce the price for items that are not in stock (stock with order only status) at the time of ordering as final/latest pricing can only be confirmed at the time of purchase from our supplier. For all other items that are in stock or order that is already completed, the price will remain as is, we will not offer rebate or reimbursement of price differences in this situation.
The use of Syber Info website is governed by the terms and agreement set forth below. Please read them carefully. Your use of the website indicate acceptance of this terms and conditions. Syber Info reserves the right to make changes to this website and the terms and conditions at any time without any prior notice. Syber Info is a service provider to the website and is also referred to as 'us', 'Gaming Desktop', 'vendor', 'we'. The customer is the individual or organisation who is using the website and its services, it is also referred to 'you', 'customers'
1. COMPATIBILITY
• Compatibility between all hardware or software products is not guaranteed. It is the customers responsibility to ensure compatibility issues between all hardware and software to be resolved prior to ordering.
• Syber Info has limited information regarding compatibility and will try to assist customers when possible, however customers are encouraged to do their own research first.
• Syber Info will only make recommendations and compatibility guarantee commitment in writing, thus customers are required to make a formal request for this in writing or by email.
• It is generally recommended to purchase products made by the same manufacturer to ensure a higher chance of compatibility.
• If any compatibility issue does arise, please refer to our Returns policy
2. AVAILABILITY
• Our website provides does not provide realtime stock level availability indicator
All the stock are checked with supplier before confiming the order.
• All advertised products with the availability status ‘In Stock and 'On Special' are subject to "while stock last". No guarantees of stock allocation until we confirm your order has been picked and scanned.
• Item availability and prices are fluctuative and subject to change without notice. Always contact us for latest information by phone or email.
• Any order containing an Order Only item has to have at least a minimum of 10% deposit paid before we can place an order with our supplier.
• Orders placed that are Ready for shipping but waiting for final payment will only be held for
2 working days.
• For Order Only items, the final price and availability is subject to final confirmation from our supplier. If there's any change to your order, we will endeavour to inform you within 48 hours during normal business hours.
• Although we do our best to keep our stock levels up on most items we cannot guarantee availability on all items so we encourage a formal query to be made especially for 'Limited Stock' status items prior to order. Items in stock will be allocated and reserved only to customers with a formal purchase order or website order.
3. RETURNS, REFUNDS, CANCELLATIONS AND WARRANTY
RETURNS AND REFUNDS
• All product returns sent by POST must be clearly addressed as Syber Info and the details for shipping provided by the Syber Info in email.
• Customers must first apply for a return authorisation (RA) on our website before returning any product. In the case where access to our website is not available, customer can always contact our support team by calling our number to obtain the return authorisation number. When returning a product, it must be returned with the RA number clearly visible outside the packaging. Product returned without an RA number will be rejected. Any returns outside of warranty claims, are subject to our prior approval.
• Within ACCC guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, Gaming Desktop is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice. For purposes when calculating depreciation, lifetime warranty products will be based on 5 years.
• We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software or games will not be accepted unless its for a warranty claim.
• Gaming Desktop offers a 7 days new for new replacement guarantee based on DOA (Dead On Arrival). Whereby if a product purchased by customer is found to be faulty in 7 days of 'receiving' (if send by courier) and/or date of invoice, Gaming Desktop will guarantee an instant new replacement (subject to stock availability) or customer can also choose a store credit or a refund. This will be subject to our approval once product has been returned to us and tested. All shipping costs involved in processing of DOA goods will be fully covered by Gaming Desktop. Product claimed under DOA are to be returned to us within the 7 days period of claiming DOA as otherwise it'll be treated as a normal warranty claim.
• Advance replacement is only available for DOA items if customer purchase and pay for the same item again and once the faulty product is returned and approved to meet the warranty terms and condition , we will then credit/refund their account. We will do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions. (see below)
• If goods received are not as per ordered, please inform Gaming Desktop within 24 hours of receiving the delivery, do not open any packaging or use the goods as it will be deemed an acceptance of goods and will not be accepted for return. Gaming Desktop may pack non retail boxed items using re-used packaging materials for added protection (e.g. hard drive packed inside an empty retail cdrom box).
• There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations.
• We do not accept any returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones, unless the item is faulty under the warranty terms.
• Gaming Desktop reserves the title of ownership for any extra or incorrect goods shipped as result of our error. We will arrange any extra shipments to recover these goods, and cover the cost in resolving this issue.
CANCELLATIONS
• Cancellation of orders involving a computer system that is already built, will be charged at least a minimum of 25% restocking fee. This is to cover for our time and depreciation of opened goods.
• Cancellation of any order that has all items picked and scanned, that has been either partly or fully paid, will result in a minimum 25% deduction from the total order amount to be refunded, this will be waived if Gaming Desktop cannot supply the goods due to our own fault/supplier problems.
• Cancellation of specially ordered items (Order Only) that is already ordered at the supplier/confirmed/instock will attract a minimum fee of 25% deducted from the order value/deposit paid.. Except if Gaming Desktop cannot supply the item your ordered, in which case the entire deposit or payment will be refunded to you in full.
• Cancellation must be informed to us 'in writing' as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer liable for all shipping and handling charges as well as any cancellation fees that may apply.
• Gaming Desktop reserve the right to cancel any order that is ready for customer to pickup/for delivery after 2 working days of non payment or non contact by customer. Any deposits paid will be forfeited by customer.
WARRANTY
• All products sold by Gaming Desktop carry a full manufacturer warranty. Gaming Desktop will process all warranty claims with the manufacturer on behalf of customers unless the manufacturer has a direct warranty option to the customer. Some products do offer an extended limited warranty which customers may require registration with the manufacturer. In the event of a manufacturer or supplier closure, we will endeavour to fulfil our warranty commitments however we can not guarantee the outcome.
• Any product returned for a warranty claim, depending on its age and availability, will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers.
• Manufacturers offering lifetime warranty refer to the lifetime of the product (assuming the product is still available from the manufacturer) unless specified otherwise. In the event that the product becomes obsolete, it may be upgraded to a similar product or a credit will be given at the current market value or purchased price whichever is lower; however the outcome is entirely dependent on each manufacturer’s policy.
• Gaming Desktop do not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. These products include printers, scanners, networking products and monitors and many other retail products. Please read the manufacturer’s warranty terms and conditions for the specific details. Please look at the forum link on our website for a detailed manufacturer technical support contact number listing here: Manufacturer Contact Page.
• Warranty is provided solely on products sold by Gaming Desktop. Other faulty products used in conjunction that are not purchased from Gaming Desktop will not be covered under warranty.
• Any product sold by Gaming Desktop is meant to be professionally installed; improper installation is NOT covered under warranty. Please seek a professional assistance if required, to avoid paying any unnecessary cost for replacement or repair.
• Gaming Desktop will also apply a Tamper Proof warranty sticker to the back of the case in every system built. This is done as part of our Quality Control. It is not used to prevent customers from accessing the inside of their computer in the future. Removal of this warranty sticker will only void any claims of loss, incomplete, damaged hardware, or incorrectly installed hardware in a system upon arrival. Customers should be able to verify their computer components in the system thru software without opening up the case. When a Gaming Desktop system is deemed faulty or contain incorrect configuration we require that systems be returned to us with the warranty sticker still attached to ensure there has been no tampering. By removing this sticker customer will also accept to pay for any labour/courier costs associated with future warranty claims of the system.
• Gaming Desktop does NOT cover any software installation issues e.g. drivers or system software updates for any computer where Gaming Desktop did not install the software originally. Should any warranty claims arise where software is at fault, installed by the customer, standard charges will apply.
• Gaming Desktop will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty systems or parts. Gaming Desktop is not responsible for any data loss; backing up of data is the responsibility of the customer. Gaming Desktop does not provide a backup or data recovery service when sending hard disks for warranty claims. Hard drives sent for warranty are always replaced with a new/refurbished unit.
• Warranty will be void for any non-manufacturing defects, if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user induced damage, overclocking, tampering or modification, will be denied. This includes improper installation of the CPU heatsink, scratches on motherboard, failure of fan/heatsink, cutting of cables or the soldering of components.
• Under the Return to Base warranty policy, all shipping charges for any product returned to Gaming Desktop incurred in a warranty claim will be at the expense of the customer. Gaming Desktop will only pay for the return freight to the customer, except for rejected warranty, non faulty returns or bulky items older than 6 months from date of invoice.
• Warranty must be properly packaged in the condition acceptable by the vendor. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging that caused physical damage will result in warranty being voided)
• Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer. The process of warranty returns involves the shipping of warranty to Gaming Desktop, product testing time, obtaining approval from the supplier, the shipping of warranty to our supplier, supplier's own testing, shipment back to us, testing of the part if its a repaired item, and finally shipment back to the end user.
• A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, Gaming Desktop reserves the right to charge a maximum labour fee of $50 per product for time spent on testing the product.
• Gaming Desktop will not be responsible for keeping any warranty returns that are unclaimed or have not been picked up for more than 3 months. Customer must always leave a valid contact detail for warranty.
4.0 GENERAL POLICIES / DISCLAIMERS
6.0 SALES TAX
• All of our advertised prices are already inclusive of GST. We do not sell ex-GST prices to any individuals or businesses.
• We are registered to collect GST on behalf of ATO, our ABN no is 23 424 078 047, GST components (10% Goods and Services Tax) are shown per individual item in our invoices.
• You are not required to give your ABN number when purchasing products from us unless you are a Government, Education or Corporate customers.
• We do not sell duty free to anyone including overseas travellers. However for overseas travellers, you are able to purchase from us and claim back the GST from the customs department before you leave as long as you provide the invoice/receipt and will depart within 30 days from the purchase date.
7.0 COPYRIGHT AND TRADEMARKS
• Gaming Desktop owns the copyright and trademarks to all our intellectual properties which include the word Gaming Desktop, its website and logo. Any person/business entity who use it without our prior written consent will be deemed as breaching the copyright law and we will seek legal claims.
• Manufacturer's images, trademarks and links used within our websites are reserved copyrights and trademarks of their respective owners.
• All original images as well as links are used to allow more up-to-date and accurate information to be passed onto the visitor’s of this website. If customer do find there is any product or images that is inaccurate we will be appreciative if they let us know as we endeavour to correct it immediately.
• We do not own or publish the contents of the information within the links, we are only acting as a reseller of the products.
8.0 SHIPPING
• Gaming Desktop does not currently process and ship orders to an overseas address, or has overseas contact address or paid using an overseas creditcard.
• All shipping addresses must have complete contact details that can be verified by a phone number (as listed in the Whitepages).
• We do not ship orders to a third party, unless Gaming Desktop can fully verify all the addresses and contact details as we required.
• Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.
• The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.
• Redirection of your delivery is available at an extra cost and must be firstly authorised through Gaming Desktop, as non authorised redirection will incur hefty charges and will forfeit any insurance claims for loss or damage.
• In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.
• The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.
• Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier's website
• Shipping charges are calculated by the cubic size or its dead weight, whichever is more.
• Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimized greatly.
• All claims for damage/theft must be filed with Syber Info, we will not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed as an acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.
• Gaming Desktop will not be held responsible for goods lost or arrived damaged if customers use their own couriers. Split Shipments may incur individual shipping charges.
9.0 PAYMENTS
• For large orders or special order/custom built-systems valued over $1,000, we require the order to be fully pre-paid (paid in full) before any system can be built or deliveries can be made.
• Please be aware that if you are doing direct deposit payment using an internet banking from a different bank other than NAB, it may take up to 48 hours to show up in our account. We do not ship orders out until payment is fully confirmed to be 'cleared' fund in our account.
• Direct deposit payments must be referenced to the order number otherwise a processing delay could occur. Gaming Desktop will not be held responsible for any delays incurred as a result of incorrect or lack of detail in the payment. Customer is encouraged to contact Accounts via email at info@gamingdesktop.com.au as soon as they have made their payment.
CREDITCARD
• When paying by credit card, the customer must be contactable on a land line at the listed delivery address or work address, mobile phone or unlisted numbers will required further verification. We do not accept paymnent of credit sent via email or overseas customers who have foreign creditcard.
• The customer will be required to email a copy their creditcard (fax/email) or drivers licence when placing an order with creditcard details that are not verifiable.
• If paying by credit card, the customer must provide accurate details and give authority to Gaming Desktop to be able to verify their details with their financial institution. Gaming Desktop may refuse to accept a credit card payment if it is deemed to have insufficient or unverifiable information.
• All customers have the option for a once off full creditcard verification upon their first order, which involves Gaming Desktop charging a random amount from your order total . Customer will be required to verify the amount charged on their creditcard with their financial institution and contact Gaming Desktop with the correct amount - the customer will then achieve a Fully Verified status. The fully verified status enables the customer to place future orders without going through any further verification process. This method is highly recommended as it will allow the customer full security and flexibility of online ordering in terms of order amount and delivery options.
10.0 PRIVACY STATEMENT & POLICY
• Gaming Desktop is highly committed in complying with the Australian and international privacy laws and to protect our customers privacy.
• Gaming Desktop collects details from its customer for the sole purpose of processing the customer’s order more efficiently and to allow customers to fully experience and benefit our online ordering features.
• All customer and credit card data is securely processed and encrypted through the payment gateway to offer the highest level of protection possible. Our payment gateway adheres to the highest security standards set by Visa and MasterCard. During the payment gateway transactions, Gaming Desktop does not store the credit card personal details.
• Gaming Desktop does not disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as banks or the financial issuer of creditcard.
• Gaming Desktop does not disclose any information about our suppliers to anyone unless it is deemed necessary.
• Gaming Desktop will use email and SMS whenever possible to keep customer informed of their order status.
• Gaming Desktop will not use customer details or email addresses for sending unsolicited emails (SPAM)
• Gaming Desktop will provide the customer details to the appropriate authorities if the information we received is deemed to be false or misleading.
• Gaming Desktop will record all phone conversation for quality, security and training purposes. Please inform the operator if you do not wish to be recorded.
These Terms and Conditions are subject to change without notice.
• There maybe misprints, human errors, or omissions on our website. We reserve the right to make changes and corrections in prices, products and specifications without notice.
• We are not responsible for typographical errors.
• From time to time manufacturer's specifications are subject to change without notice as they improve their products therefore information as well as pictures and hyperlinks contained throughout this website can sometimes be out of date.
• We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in content, packaging as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website.
• All goods remain property of Syber Info until payment has been received in full. Until title passes, Syber Info can retain, repossess and/or resell all goods.
• Gaming Desktop reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.
5.0 PRICING
• All prices quoted on the website are inclusive of GST, but does not include delivery, and is based on payment by either Cash, EFTPOS, Money Order or Direct Deposit. AMEX Credit card payment will incur 2.0%.
• All products advertised do not include the cost for any installation or troubleshooting compatibility issues. If you require assistance on installation/troubleshooting, this will be charged at our standard labour charge of $75/hour.
• As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by Gaming Desktop staff either by email, phone or in person.
• Price matching/discounting is only at Gaming Desktop's discretion. As other competitors may not offer the same exact product, have stock, or offer the same warranty and service support as we do.
• All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted. However we reserve the right to increase/reduce the price for items that are not in stock (stock with order only status) at the time of ordering as final/latest pricing can only be confirmed at the time of purchase from our supplier. For all other items that are in stock or order that is already completed, the price will remain as is, we will not offer rebate or reimbursement of price differences in this situation.